Refund policy

At ModeAura, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Returns We accept return requests within 14 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.

To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide you with further instructions.

Non-Returnable Items The following items cannot be returned: sale items, intimate apparel, and beauty/self-care products (for hygiene reasons).

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [but37715@gmail.com].

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.